In line with the implementation of Quality Standards in our Company, Harel Mallac Engineering Ltd has invested in a Customer Care Department (CCD) with trained and dedicated staff to help you draw the best services we have to offer. The CCD is your link with all the departments of HME and is complementary to our Sales and Aftersales Departments.

We also have the duty to explore the market and find out who are the customers, where they are and what are their needs. The answers to these questions will be analysed by our commercial departments and all the information collected will be utilised towards enhancing our level of service for our existing customer and potential customers.

Customer satisfaction survey

All surveys involve investing your precious time effectively. We promise to be short and concise and we rely haevily on your cooperation to help us measure the progress from one period to the other and to help us exceed your expectations

Market research

We have a duty to explore the market and find out who are the customers, where they are and what are their needs. The answers to these questions will be analysed by our commercial departments and all the information collected will be utilised towards enhancing our level of service for our existing customer and potential customers.